GRATITUDE

Take a tiny moment to say ‘thank you’, and count your blessings!

I’m an artist. And as an artist, my first responsibility is to make my art. It’s what restores me to my better self, makes me whole and centered. I make it for myself, first.

I know this first-hand, and many good friends remind me of this constantly. For example, the one who sent me a card with this quote:

People like you must create.

If you don’t create, Luann, you will become a menace to society.

(the note also says, “With apologies to Maria Semple, author of “Where’d You Go, Bernadette”. See last paragraph in Part 3.”) (Thanks and a hat tip to Amy Helen Johnson!) (Yes, I bought the book.)

Our second responsibility is to put it out in the world. We mostly interpret this as selling our art, and making a living with our art. Some fortunate, hardworking few can do this. But walking away from the work of our heart, simply because we can’t sell it, is  hurtful. (See “first responsibility”, above.)

There are lots of ways to get our work out into the world. If you make art, you can make it, share it, give it away, sell it, exhibit it, teach it, collaborate with it, write about it, donate it, etc. etc. The same with writing. The internet makes this almost effortless.

Yes, selling is wonderful–unless you get caught up in the selling, to the exclusion of everything else. Vincent Van Gogh’s work was only sold to his brother. (Do you have 3 minutes? Watch this heartbreakingly powerful snippet of a video about this.) (I dare you not to tear up.) And ironically, the most commercially successful artist of our time seems to have lost everything of value in a life dedicated to fame and fortune.

Somerwhere in the middle is where I’d like to end up.

So I recently stepped up my game in regard to selling. This came after realizing I was struggling to sell a $24 pair of earrings to a casual visitor in my studio. Realizing that one gallery hadn’t sold one single piece of my work in a year. Reflecting that most of my out-of-state galleries were struggling to sell my work.  A local gallery that reached out to represent me, finally said they love love love my work (another line that’s fun, but not my “heart” work) just wasn’t selling, and they needed to set me free.

I felt like a failure. (Hey! 2017 was a weird year!)

Then I realized, why should I focus on making $24 earrings??? Why should I base my definition of success on income alone? Why was I falling for the same emotional/spiritual/inaccurate measuring stick I constantly counsel and warn artists against????

So…I upped my game.

I cleared my studio of the fun-but-inexpensive work, focused on the work of my heart.

I realized that just because I’m now writing weekly for an art marketing newsletter doesn’t mean I’m off the hook with my blog.

I reevaluated, recentered, and refocused on my biggest vision for my art. And I cleaned house on my Etsy site, and focused on the work I have on hand, my best work, and moved forward.

I decided to make the work that makes me happy, and not the work I think I can sell.

What happened?

Another gallery in the same town as the one that cut me loose, took on my work two weeks. And they’ve already made a sale.

The gallery in Santa Rosa has been selling steadily, and it just keeps getting better and better.

A gallery that hadn’t sold any of my work in a year, sold a MAJOR PIECE. And another big (for me) piece the same day.

And I’ve had five sales in my Etsy shop this month. (A lot for me!)

But that’s not all. Every single sale has resulted in a message from the buyer, telling me how much they love love love what I do, how it speaks to them, and how even more amazing it is in person.

Wow. Just…..wow.

Today I got home to a beautiful email from a delighted buyer. I always respond, with gratitude and joy.

But because I’m human, because I’m afraid to be too happy, afraid to be too hopeful, I tend to respond well outside. But inside, I hold back. Thinking, “Well, that’s great, but…..” “Don’t get a swelled head, because…..” “Don’t get your hopes up because…..”

But this time, I read that email. And something told me….

Be in this moment.

Embrace this moment. Stop and celebrate it.

This moment is the blessing, the extra gift, that comes for making my work and getting it out into the world.

Take note of this moment.

I remembered, decades ago, a wise woman I crossed paths with, who shared a powerful insight with me.

When we really want something, she said, there is a centering, empowering way to ask.

Stand up, head bowed, humbly. Think of what your heart desires. Breathe in, breathe out. Then stand tall. Expand.

Raise your head, open your arms, and hands. Look to the heavens above.

And simply ask, with all your heart, what it is you desire.

The very first time I did this, I was in an antique store. I’d been looking for years for a wonderful book that was long out of print. (This was years before I finally discovered Bookfinder.com, the absolute best tool for finding any book in the world.)

I thought, what the heck? I did the mantra.

And when I was done, I look up. I saw a bookcase in the booth across the room. I walked to it.

And I found the book.*

So today, before I could diminish my joy, before I could “be logical” about my delight in this sale, and this email note from my buyer, I decided to take a moment to celebrate.

I did my little ceremony.

But instead of asking for anything, I simply said….

“Thank you.”

In these days of “Be careful what you wish for”, in these days of “Yeah, but….”, in these days of, as Anne Lamott succinctly put it, “…compar(ing) our insides to other people’s outsides”, in these days of internet fame and viral prodigies, in these days of FOMO (Fear Of Missing Out), in these days of wondering, “Will I ever be a successful artist?”, without ever stopping to think of what “success” means to YOU….

Take a minute to give thanks.

To count your blessings.

To feel the full joy of having a voice in the world.

And the unexpected delight of having someone else hearing your song.

Now…go to your studio and make stuff.

 

*David and the Phoenix (Illustrated) by Edward Ormondroyd, if you want to know, and it’s been reprinted since then.

(OH,  and you can see my Etsy shop here.)

 

TAKE ME HOME WITH YOU! Will It Go With the Living Room Rug?

This post is by Luann Udell, regular contributing author for FineArtViews. She’s blogged since 2002 about the business side–and the spiritual inside–of art. She says, “I share my experiences so you won’t have to make ALL the same mistakes I did….”  For ten years, Luann also wrote a column (“Craft Matters”) for The Crafts Report magazine (a monthly business resource for the crafts professional) where she explored the funnier side of her life in craft. She’s a double-juried member of the prestigious League of New Hampshire Craftsmen (fiber & art jewelry). Her work has appeared in books, magazines and newspapers across the country and she is a published writer.

Make it easy for your customers to make difficult decisions.

In this series, a spin-off of my Haters Gonna Hate series, we explore ways to make that impulse purchase happen. We’ve talked about getting around the issue of price, including the “how” (by creating a layaway plan that works) and the “why” (by explaining the value of your time.)

This week, we’ll discuss another obstacle that people sometimes give when they hesitate about a purchase:  

“Will it go with my antique rug/living room wall color/sofa/other collections??”

I’m sure you’re familiar with the pre-internet meme that’s circulated for years: “Art doesn’t have to go with the sofa!”

I get it. Art is…should be….bigger than that. Art should be something spectacular, something you build a room around, not something you match to the décor. Sometimes it’s good to go bold and colorful, edgy and provocative. Art doesn’t always fit in a box.

But truth is, people have their preferences. They have a beloved cheetah patterned-sofa, they have an heirloom rug that’s been in the family for years.

They have their color scheme, and they love it. They have their favorite possessions, and they love them. They have a style they prefer, and that’s okay. They have chewing, scratching pets, or young children, or a spouse with strong opinions. Perhaps they are at the stage where living quarters get smaller. They have NO MORE ROOM for more stuff.  And even when they have room, they may simply prefer empty spaces, clear surfaces, bare walls. (WHO ARE THESE PEOPLE??) (Oops…please pretend you didn’t hear that….)

So if your color palette doesn’t align, or your work is delicate, if it takes up a lot of room, or no room at all, if it’s simply not a style that fits in with everything else in their environment, then even if they love love love your work, you may face push-back.

Look, when people shop, even for art, they often hesitate, especially over a major purpose. That’s when questions, and self-doubt about our choices kick in, especially if we didn’t intend to fall in love with an expensive piece of work.

That’s when our lizard brain goes to town. “It’s too expensive, you already have enough art on your walls!” it buzzes. “You have tons more at home just like it!” Or the reverse, “It’s not like anything else you own, it will look weird!” Or, “It’s so fragile, what if I drop it??” Or, “What if it gets dusty/dirty/fades/shrinks/tarnishes???”

And when the lizard brain wins, your potential customer will walk out the door without your work in hand.

That’s why many sales techniques involve urgency: “Going out of business!” “Last one!” “Sale ends today!” Or massive pressure, or any other techniques we hesitate to use (and rightly so!) when engaging with our audience. We aren’t selling used cars here. (Although one artist friend said it would be a lot easier, and more lucrative!)

The power of asking what’s holding them back is in finding out what their lizard brain is telling them. And responding in ways that are logical, that are truthful, and that reflect our integrity.

In the case of will-it-go-with-the-sofa, a woman fell in love with a wall hanging in my booth at a show. She’d seen it before, but this time she’d made the decision to purchase the piece.

But as we discussed the work, I noticed she was resistant to me actually closing the sale. I made the mistake of assuming it was about the price. No, she replied, she was fine with that. We both looked at the work in silence.

Finally, very gently, I asked her, “What’s holding you back?”

 And she confessed that she had a treasured antique rug in her living room, where she planned to hang the piece.

She was afraid it would clash with the rug.

I asked her about the rug’s colors and pattern. I spoke about the antique, vintage, and recycled fabrics in the piece, noting that the slightly subdued palette would go with the rug. She still hesitated.

           Turquoise Moon

Who woulda thunk that working with OLD fabrics would be a powerful selling point??

Finally, I said, “I know this piece will shine in your living room. Do you live in the area?” (Many vacationers attend this show.) Yes, she said.

“Then here’s what I can do for you. Take the hanging home with you. I’ll take your credit card number, fill out a slip. I WILL NOT RUN the slip until you make up your mind. If it doesn’t work, bring it back, and we’ll tear up the slip. Then you can commission one in your choice of colors. If I DON’T hear from you by the last day of the show, I will run your credit card for the purchase.”

This worked. Greatly relieved, she agreed.

I had the security of her credit card. I also wrote the agreement in my notebook, and she signed. (You can do the same thing with a check, of course. And you can text them a copy of the agreement, too.)

In past discussions, some artists have let the patron take the work home with no deposit.  I was ripped off once (admittedly, a relatively small amount), and I hesitate to do that again. But sometimes, that amount of trust in a potential buyer is powerful. That’s up to you.

But even with this secured method, the trust element is huge. She was amazed, even honored, I was giving her a way to set her mind at ease.

I wrapped up the item for her. And as she turned to leave, she leaned in to me and whispered, “I don’t think I’ll be bringing it back!”

And she didn’t.

Does this always work? Nope. But when it does….!!

I waited five very long days to deposit that check. But when the last day came, and it was obvious she was, indeed, not bringing that artwork back, it felt wonderful.

Especially because it was a pretty big check!

HATERS GONNA HATE: Your Turn to Ask the Questions!

To make a sale, you need a DIALOGUE, not a MONOLOGUE….When you’ve answered all your customers’ questions,, there’s more to say. It’s up to YOU to start this particular conversation…
By asking THEM questions!

This post is by Luann Udell, regular contributing author for FineArtViews. She’s blogged since 2002 about the business side–and the spiritual inside–of art. She says, “I share my experiences so you won’t have to make ALL the same mistakes I did….”  For ten years, Luann also wrote a column (“Craft Matters”) for The Crafts Report magazine (a monthly business resource for the crafts professional) where she explored the funnier side of her life in craft. She’s a double-juried member of the prestigious League of New Hampshire Craftsmen (fiber & art jewelry). Her work has appeared in books, magazines and newspapers across the country and she is a published writer.

 

To make a sale, you need a dialogue, not a monologue.

To date, this series has focused on how to respond to the (usually) innocent but sometimes awkward or even tricky questions people ask us when they are intrigued by our artwork.

I still have questions I want to cover. But I also sense that many of you are “getting it”. You now realize that these moments are not an inconvenience, but an opportunity for you. A chance to have a conversation about your work, and you….and your potential customer!

Yes, them! They know who WE are. Time to find out who THEY are. 

So we’ll set aside for now about how to answer the questions about your prices, your process, your website, your galleries.

You’ve gently shifted the questions about your materials into your reasons WHY you choose those materials (in ways that benefit your customers).

You’ve used the questions about your process to share WHY you work the way you do (and how that benefits them). You’ve answered the questions about your subject matter with the reasons WHY you feel drawn to this work, these subjects, these landscapes—and how that lifts YOU, and why it might lift them, too.

You’ve used their questions to direct their attention to another work they may not have noticed, or another piece that tells a similar story.

If they’ve asked for a discount or made an offer that’s not acceptable to you, you’ve used the “No, but if…” response to challenge them gently to commit.

You’ve answered the questions about where you get your ideas, with the story of how you came to be the artist you are today, and where you want to go with that in the future—and how that’s made you a better person in the world, and how that helps OTHERS be better people in the world.

Now there’s a lull in the conversation, but the person is not looking around for a way out, moving away to look at another piece, or saying, “Thank you, I’ll be back!”

There’s more to say, and it’s up to YOU to start this particular conversation.

By asking THEM questions!

Let’s focus on some simple guidelines for the questions YOU will ask.

Every question you ask will be a gentle, light way of finding out what this visitor finds fascinating about your work.

“So I’m curious—what brought you into my booth?” or “So what is the piece in my studio that first got your attention?”  “What spoke to you about it?”

From their answer, you can expand into what’s special about that particular work, what it is that supports and justifies their attraction to it: “I’m glad you like that one, it’s one of my favorites because…..” or “You’re right, it’s an unusual piece for me because….”

You’ve explained what you’ve learned about that “first enticing piece”—that it’s not the same for every visitor, that every person has been attracted to different works, for different reasons. There’s an unspoken, non-verbal, unconscious connection between your visitor and that particular piece. And it matters, on a deep level. Let’s find out!

Use open-ended questions. Keep away from questions that can be answered “yes” or “no”. 

Instead of saying, “Is this the kind of work you usually collect?”, ask “What kind of work do you usually collect?”

“Are you attracted to a piece for yourself, or are you shopping for a gift?”

Instead of, “Is the price too high?” ask, “What price range are you working with today?” If it’s higher, or lower, show them a similar piece, accordingly. If the price is right, keep moving! 

And when it’s obvious they really, really, REALLY love that one piece, and yet they’re still hesitating….

If you’ve done your homework, anticipated their questions, replied in good faith, in an authentic way that’s kept the conversation going…

If you’ve asked YOUR questions…if you’ve determined what it is in your work that’s calling to them…

If, in spite of the connection you’ve made, and the trust you’ve established…

They are still hesitating…..take a moment.

NOW You can quietly, gently, ask:

“What’s holding you back?” 

Listen carefully to what they say.

These will be what are known in sales as “objections”. It may be one thing, or several. They may be major concerns, or simple. They may be insurmountable, or easily fixed.

It’s good for us artists to anticipate what these concerns are. Some we may have heard before, and many of us will assume it’s the price. Often, it’s not about the price, though, and “assuming” they can’t afford it can be off-putting for the client. This is why I prefer to simply ask, rather than assume, or guess.

I’ve been astonished by some of the responses I’ve received.

And most—if not all of them–are easily addressed.

Next week, I’ll share some of the objections I’ve received, and how I’ve handled them.

Take some time to make a note on the “objections” you’ve heard (“I love this one, but I hate the frame!” “It’s a little more than I usually spend.” If you don’t see your customers’ usual objections in the list, let me know.

I also know some of you have come up with some wonderful solutions, yourself, to meet these obstacles. Be sure to share them!

Be prepared to respond in a way that moves the conversation forward. (Hint: “Sorry, can’t help you, gotta go” is not a way to do that.)

And remember, even if we can’t find a way around the issue NOW….and they leave without purchasing the work…..

They’ve asked. You’ve engaged. You’ve asked, and they’ve responded.

They know who you are, and they’re intrigued to the point of allllllmost buying something.

Give them your card. Now is the time to refer them to your website. Get their address (email, snail mail), and stay in touch.

Because someday, they really, really will BE BACK!

 

HATERS GONNA HATE: You’re Not My Friend

This post is by Luann Udell, regular contributing author for FineArtViews. She’s blogged since 2002 about the business side–and the spiritual inside–of art. She says, “I share my experiences so you won’t have to make ALL the same mistakes I did….”  For ten years, Luann also wrote a column (“Craft Matters”) for The Crafts Report magazine (a monthly business resource for the crafts professional) where she explored the funnier side of her life in craft. She’s a double-juried member of the prestigious League of New Hampshire Craftsmen (fiber & art jewelry). Her work has appeared in books, magazines and newspapers across the country and she is a published writer.

Rude, perfect strangers are one thing. What do you do when a FRIEND is rude??

So far in this series, we’ve focused on perfect strangers who sometimes say the oddest things about our work. Before I continue, let me say it again (and again, and again) that most of the time, people don’t realize they’ve said something that triggers us. They simply want to connect, even if it’s a very broad “me, too!” These are the people we need to give the benefit of the doubt, and respond with our “higher power”.

But sometimes the remarks verge on being downright rude, or tasteless. There’s the customer who makes constant sardonic remarks about your work. It’s “supposed” to be entertaining patter, all in fun–but it sure doesn’t feel that way.

And sometimes, it’s not a perfect stranger.

Sometimes it’s a friend who gets a little mean. Or another artist. Or even a family member. How do we handle them?

I’ve heard this referred to as “talking smack”–an exchange of put-downs and insults between friends. It’s all in good fun, right? Otherwise hurtful remarks are disguised as ‘jokes’: “Oh, I’m just kidding!”

I say there is a time and a place for such practice–maybe in a bar over a few beers discussing your favorite respective baseball teams. (“How about them Red Sox?!”)

But never in our place of business. Never in our studio, at a show, in our booth. Never where we are trying to earn a living. NEVER in front of our customers.

I had a “friend” who did this at a show. (Spoiler alert: This was my first real insight that this person was not really my friend.) As they looked at each piece, they had a crass, or even crude remark to offer. They had done this before, and I’d always laughed it off. “Going along” to “get along”. (Another spoiler alert: Does. Not. Work.)

This was a prestigious, juried show I’d spent well over a few thousand dollars to be in. I was on my game, and on my feet, 8 hours a day, for a week.

That day, I simply wasn’t in the mood to tolerate this anymore.

I called him out on their behavior on the spot. I was gentle, respectful, but firm.

I said, “You know, I love to goof around and say silly things. But not about my art. And not when I’m at a show. I’m as serious about what I do here as you are about (insert their profession here.) I hope you understand.” (Big smile.)

I said it quietly, without any rancor. I did not shuffle my feet or hem nor haw. I did not apologize.

I meant every word, and they knew it.

It worked. They were embarrassed. They mumbled a vague apology, made some token effort to look at my work “seriously”, and left soon after.

Years later, we realized we’d overlooked a lot of crap from this person, because of their charm and wit. It took a long time to see what was really going on. Better late than never!

In this case, they were envious of the authenticity, and the integrity, of the work I was making. The “jokes” were a way to diminish me in a socially acceptable way. “Hey, I’m just kidding! You’re pretty sensitive, aren’t you?”

I used to apologize for being sensitive. Not anymore. YES, I’m sensitive! I’m a friggin’ artist! My heart is open to the world around me, highly-tuned to nuance in design, color, story. It’s who I am, and I am never going to apologize for that again.

And neither should you.

The person in our life who acts this way, whether a friend, or a family member, is acting this way because something in us is affecting them. Intimidating them. Scaring them. We have something they don’t have, or haven’t had the courage to reach for.

We are committed. We are courageous. And our work is precious to us.

We constantly tune our technique because we are committed to doing our best work. We put it out into the world—posting it on social media, enter it into juried shows, approach galleries to represent us, etc.—because we have found the courage to do what needs to be done. We practice how to talk to people about our work because this is the work of our heart. Like a child or a puppy, it needs our love, our best intentions, our best efforts, to thrive in the world.

As life coach Danielle LaPorte puts it so succinctly, “Open, gentle heart. Big effin’ fence.

Last, when we get to the point where we have to say this to someone we love and/or care about…

When we have to set our boundaries, gently but firmly…

If they ever do this to us again….

There is the final blessing, the biggest gift of all, this beautiful, powerful insight from poet and civil rights activist Maya Angelou: 

If it happens again….they have shown you exactly who they are.

Believe them.

We may choose to still love them, to keep them in our circle. We just now know for sure who they are, what they do, even if we never understand why. That is their journey, not ours.

We just know to consider the source, to protect ourselves, and deflect the negative.

And we need, above all, to keep on making our art.

MAKING THE BED

My column today at Fine Art Views, about landscape painting, connecting the work of our heart with an audience, and…well, making the bed!

Enjoy, and feel free to comment.

Tuck on the bed
Still life with dog. Okay, stop looking at Tuck and look at that interplay of patterns and colors!

THE BIGGEST QUESTION OF THEM ALL

The scariest question to ask a potential customer is also one of the most powerful.

Today’s column at Fine Art Views may help you close that big sale.

I was talking with several people who worked for decades in fine art galleries. We talked about the process, describing the entire process as a dance—an excellent metaphor!

We “start the music” when someone first encounters our work—our body of work, our display and presentation of our work. We “ask the customer to dance” by briefly (BRIEFLY, people!) introducing our work. We wait for them to say yes, when, after looking at your work, they give you permission to talk to them more about it. Last, there’s the actual dancing part, the give and take of sharing your story, engaging their response, and responding to their story in ways that form a powerful connection between you, them, and your work.

I don’t know what to call the last part, when we’re supposed to “ask for the sale.” That’s the most important—yet hardest part–of the sales process for many of us (including myself!)

That’s also where the dance metaphor stumbles a bit. However, it may help to understand that the dance isn’t actually over yet.

Usually, I don’t have to ask for the sale. People either love a piece, and buy it. Or they hesitate.

That hesitation is a powerful moment. Something is holding them back.

I’ve learned that trying to guess what it, is usually doesn’t work. I tend to instinctively think it’s about the price, even after I’ve explained my process (**time consuming**).

I’m surprised how often that’s not true. How do I know?

I ask them.

So simple. Yet it took me a few years to actually have the courage for this simple little question: What’s holding you back?

I ask quietly, gently. Often, the things that ‘hold people back’ are things they are hesitant to say out loud. It could be personal. It could be something they feel is ‘silly’ or ‘unsophisticated’ (though it’s still powerful.) It could be something they’ve never had to say out loud before. Whatever it is, many people—most people!—will usually keep it to themselves, rather than volunteer it.

And they won’t make that purchase unless you can address their concerns.

Over the years, I’ve heard surprising reasons why people are hesitating about purchasing my work. And what’s really surprising is, how easy it is to address those concerns.

Some are worried that the work won’t “go” with their color scheme.

Some are worried the jewelry won’t look good on them. (We human beings often have so many issues about our bodies, we often say no to something we absolutely love because we’re afraid we’ll ‘look stupid’ in it.)

Some people are nervous, because they aren’t usually attracted to things like I make.

Some people worry about my fiber work ‘getting dusty’ and being ‘too hard to keep clean’.

Of course, sometimes price is indeed an issue.

The important thing here is, if you don’t really know why the person is hesitating, it is almost impossible to propose a solution or resolution. And almost every obstacle has its resolution.

To the person who worried the large wall piece would clash with their heirloom woven rug, I first I asked her about the room-sized rug’s pattern and color. Then I showed them how my color schemes actually go well with many other colors, including theirs. And then, the clincher: I let them take it home. (I asked them if it were okay if I wrote up the purchase as a credit card charge. If, after a week, they decided it wasn’t the right piece, they could return it for a full refund. If they decided to keep it, I would put the charge through, saving them a return trip to complete the transaction.) They agreed, and the sale was made. (On their way out of my booth, they whispered, “I don’t think I’m going to be bringing this back!” We both laughed. But I still waited for the agreed-upon date before I ran the charge.)

For the person who worried how my jewelry would look on them, I have two strategies:

First, I turn to the other shoppers in my booth, and ask their opinion. I have to say, I’ve never had anyone say anything negative! (After all, if the other shoppers are avidly looking at my work, I’m pretty sure they like it.) The dynamic here is powerful. The group comes together, and encourages the shopper’s choice.

If the person has an enthusiastic friend, I ask their opinion. (Silent, cranky friends can be trickier—tread carefully! Make sure they’re on board before asking them.)

Second, I tell them my favorite story about a dear friend. She loves my work, but is self-conscious about her weight and her short neck. (I’ve told her we all have the same number of bones in our necks, but no one believes me.) She fell in love with a new earring design, very long dangly earrings, and immediately put them on. “But Ruth, I exclaimed, “you hate long earrings!” To which she responded, “Shut up, I’m taking these!” It always gets a laugh, and almost always, a sale.

To the person who is anxious about why they like something they’ve never seen before, we talk about what brought them into my booth, or my studio. If it’s a memory or a yearning, we talk about that. If it’s unknown to them, I talk about some of the themes behind my work—the push-pull of what it is to be human, of wanting to belong and wanting to be an individual, of a modern material (polymer clay) evoking prehistoric artifacts. It gives them permission to simply allow a work of art to speak to them, something many people have never experienced before.

To the person who worries about “dusty fabric”, I share my struggle to keep everybody happy: I started framing my fiber pieces under glass, in shadowbox frames, and how then people complained they wouldn’t be able to touch it. It gets a laugh, and then a discussion over whether they’d be happier with a framed piece, or if they prefer a ‘touchable’ piece.

(Bonus: Didn’t make it into the FAV article…. Unspoken obstacles to selling your 2-D art might include: The frame (they don’t like it), the lack of a frame (what do they do with it??), the price (which includes expensive framing), and probably a host of other factors I’m not familiar with. Simply being aware of the possibilities, and being ready with work-arounds might help seal the deal.)

Price is the easiest to manage. I offer to show them similar, less expensive options. If they stick with their first choice, I describe my unique layaway plan. (Prewritten checks or credit card slips, to be deposited/run through on a mutually agreed-upon schedule. Which often results in them saying, “Oh, I’ll just take it, and take care of the credit payments myself!”)

Trust. Connection. Information. Choices. Integrity. Gentle humor (at my expense, never theirs!) Convenience. All of these are responses that can overcome almost every objective.

But before any of this can come together, you have to ask:

What’s holding you back?

THE GENDER GAP: Two Articles on What We Can Learn From Each Other

I wrote an article about what women could learn from men about marketing and selling art.

Masculine/Feminine Part 1
Being a “good girl” may not make for a great artist….
read more.

Today is my article about what men could learn from women.

Masculine/Feminine Part 2
Being a “girly man” can make you better at selling your art…..read more.

Enjoy!

QUESTIONS YOU DON’T HAVE TO ANSWER

I have a good series going on at Fine Art Views, an online marketing newsletter. The series is called “Questions You Don’t Have to Answer” (when selling your artwork.) Check it out!

I’ll try to post a series of links to all the articles later today. Six months later…..

1. How Long Did It Take You To Make That?
2. Do You Have a Website?
3. Why Is Your Work So Expensive?
4. Where Is This Place?
5. How Did You Do That?
6. A Question From An Art Teacher (You Don’t Have to Answer)
7. Where Do You Get Your Supplies?
8. Are You As Good As….?
9. Can You Do Better On The Price?
10. How Long Have You Been Doing This?
11. Why Does This One Cost More Than That One?
12. Do You Teach Classes?

QUESTIONS YOU DON’T HAVE TO ANSWER: “Do You Have a Website?”

Here’s my latest article at Fine Art Views Newsletter called
QUESTIONS YOU DON’T HAVE TO ANSWER: Do You Have a Website?

Don't be too quick to hand these out!

QUESTIONS YOU DON’T HAVE TO ANSWER: “How Long Did That Take You to Make?”

Here’s my latest article at Fine Art Views Newsletter called
Questions You Don’t Have to Answer.

And here’s a tongue-in-cheek article by Robert Genn on how the Art Marketing Board of Canada can help you price your artwork.

Enjoy!

ART AND FILTHY LUCRE: Does Making Art for Money Muddy the Artistic Waters?

My art’s bigger/better/purer than your art. So there!

Hierarchies come easily to many living creatures.

It can be a brutal process. For birds, hierarchy can mean life or death. That phrase ‘pecking order’? It’s real. I’ve lost chickens and cockatiels to the process. The bird on the lowest rung of the ladder may not get enough to eat. An even slightly injured chicken will be attacked, killed, even eaten by the rest of the flock.

We humans have hierarchies, too. Our fascination for English royalty, our obsession with celebrities, our own yearning for fame and fortune, all are social constructs based on hierarchy.

Artists and craftspeople are no exception.

People who make their own jewelry components sniff at ‘bead stringers’–people who use only purchased components in their designs. The people who do some wire work or only make their own beads, are sniffed at by silver- and goldsmiths.

Glass artists have been the top of the heap in the collecting world for several decades now. Before that, it was something else. Maybe clay. I dunno–I wasn’t in the biz then.

Fine artists look down on all crafts. Once I introduced myself to a small group as a fiber artist. “Hunh! That’s nice…” was the general response. Ten minutes later, a local oil painter’s name came up. “Now he’s a real artist!” someone in the group exclaimed.

But fine artists have their own internal order, too. Pastels are better than colored pencils, watercolors better than pastel work, acrylic paint is better than watercolor, and oils are better than acrylic.

And of course, across all media is the hierarchy of purity. Who makes money from their art, and who makes art purely for art’s sake? Who sullies their ethos for filthy lucre? Is teaching the purest form of sharing our art with the world?

It gets kinda confusing–and funny–after awhile.

If you are in a group of artists who sell their work, the mark of a ‘professional artist’ is your ability to make a living from your work. How much money you make is your achievement award. It’s proof that you are a serious, full-time artist.

Or people place you on the ladder by the prestige factor of the shows you do. Small local shows don’t count, of course. Why, they let just anybody in!

Being vetted by an organization helps, too. I’ve had people express polite interest in my work until I mention that I’m a doubly-juried member of the League of New Hampshire Craftsmen. Suddenly, I’m treated with respect and deference.

But there’s nothing like the disdain amateurs–those who can’t-won’t-don’t sell their work–hold for an artist who actually, actively seeks sale–those artists who want to make their work and get paid for making it. The disdain the amateur holds for ‘professionals’ is huge.

They have history behind them. The word ‘amateur’ originally meant someone who pursued an activity purely for the love it of it. Now it ranks right up there with ‘dilettante’–someone who pursues an activity superficially. (ouch!) Amateurs, by definition, make their art without the requirement of making money from it. Art for Art’s sake. The purest state of making art.

The reality? Not for me to judge. It’s all good.

I’ve been everywhere on the spectrum in my career.

I began by making jewelry entirely from purchased components, and making traditional quilts. I did a very few small local shows, but mostly I gave my work away.

Then I dedicated myself to finding my own personal vision. It was a powerful step. I was grateful to even be making my art. The thought of being accepted into a show, or of someone even buying a piece, seemed too much to ask for.

As my skills and self-confidence grew, the next step was entering exhibitions across the country. Someone had told me they thought the phrase ‘nationally-exhibited artist’ sounded so wonderful, they made that their goal. I made it my goal, too. And I achieved it within a few years by methodically applying to as many opportunities as I could.

When ‘nationally-exhibited artist’ lost its luster, I turned to money as a measure of my success. It was important to me to make sales. The more money I made, the more successful I felt.

After years of making money, I wanted to be in the ‘good’ shows, the prestigious shows that look on a resume. With time and effort, I managed that, too.

And then I went back to square one.

I transitioned from focusing on these external goals, to thinking about the place in the world I occupy. I’m still selling–better than ever, in fact. But that transition came from a powerful place in my heart, and that is more important to me than ever.

Now, according to many people, I can be placed at every step in the art hierarchy. I’ve been ‘pure’, I’ve been ‘mercenary’, I’ve been ‘published/exhibited’, I’ve been hunkered down.

And yet, it’s the same work. And I am the same person.

Hierarchies evolved as a way for a species to survive. The weak, the sickly, were left to die, so that the flock/herd/group could survive.

We humans can–and do–choose differently.

We try to heal our sick. We care for the weak. We are present with the dying, to comfort them.

We’ve learned that even someone who is sick, or weak, or slow, or awkward, or fearful, or (gasp!) untalented, still has a place in the world.

And given that chance, and that place in the world, the gifts they offer can be profound and huge. At the vary least, they are happier for doing what they do.

So make your art.

Sell it, if that’s important to you. Don’t resent others if they sell theirs, and you can’t seem to sell yours.

Don’t excuse yourself by judging others. They are either on a different path, or (like me) simply in a different part of the cycle.

Recognize the hierarchy of who’s making ‘real art’ for what it is–a way to hide our jealousy of people who seem to have something we want for ourselves. A survival strategy we can choose to ignore.

Decide what you want, right here, right now.

And know that you can change your mind, any time. And do something different.

RESPECT YOUR COLLECTORS Part 2

This article was originally published for Fine Art Views.
I forgot to republish this on MY blog!! My bad.

Respect Your Collectors Part 2
by Luann Udell on 12/23/2010 9:56:04 AM

This post is by Luann Udell, regular contributing author for FineArtViews. Luann also writes a column (“Craft Matters”) for The Crafts Report magazine (a monthly business resource for the crafts professional) where she explores the funnier side of her life in craft. She’s a double-juried member of the prestigious League of New Hampshire Craftsmen (fiber & art jewelry). Her work has appeared in books, magazines and newspapers across the country and she is a published writer. She’s blogged since 2002 about the business side–and the spiritual inside–of art. She says, “I share my experiences so you won’t have to make ALL the same mistakes I did….”

Don’t leave your early collectors behind.

Sometimes artists, in their haste to “get big”, blow off the very people who helped them get there in the first place.

In my first article in this series, I explained how I was introduced to the joys of collecting original works of art. Today I’ll show how—and why–you must honor those early supporters of your work.

In educating me how to find ‘real art’, my friend pointed out a rich source of original art in my own backyard—the prestigious Ann Arbor art fairs. These fairs are a series of 3-4 fine art and craft shows (depending on how you count them) that take place concurrently on the campus and in the town streets.

Taking my friend’s advice, I visited the shows that year with new intention—not to just be amazed and entertained by the beautiful work, but with an eye to actually owning some of it.

I was no longer an ordinary browser or casual shopper. I was an art collector! I had money in my pocket, an open heart and a passion to learn. It was a heady feeling.

There was one artist whose work I fell in love with. I spent quite a bit of time in her booth talking to her, and admiring her work. We talked about the inspiration for her charming motifs, the materials she used to create the enchanting details I loved, her lovely, delicate use of color.

She had work in a range of sizes, but she’d already sold all the pieces in my price range. “I’m just so excited, this has been a GREAT show for me!” she exclaimed. “I’m definitely coming back next year, and I’ll have lots more smaller pieces, too—they’re selling like hot cakes!”

I was pleased that someone so likeable, whose work I really liked, was having so much success. In my budding connoisseur-like mind, it confirmed my instinct to support her art. She didn’t take layaway, and this was before most artists took credit cards. But she assured me there would be ample opportunity to own one of her pieces the following year.

For that entire year, I set aside money, enough to acquire one of her smaller pieces. I kept her postcard on my bulletin board where I could look at it every day. I circled the dates for the next art fair show on my calendar.

When the happy day came, I sought her out. I had my hard-earned money in my hot little hands, all ready to buy something. I was determined to leave her booth with something this time.

To my dismay, things had changed.

Her work was bigger, for one thing. It was bigger. Much much bigger. And consequently, much more expensive, too. Not a single piece was less than several thousand dollars.

It was different. The small, intimate, intricately detailed work was gone. Strong, bold, monochromatic abstract work had replaced it.

Something else was changed, too. Her attitude.

The gushing, friendly, warm, enthusiastic emerging artist I’d met the year before was gone.

Apparently she’d been ‘discovered’. She’d had a great year, sales-wise. She’d juried into several prestigious exhibitions. She now had a following.

She was, indeed, a successful artist—one whose success had evidently gone to her head. Because she was also haughty, disdainful, and dismissive, to the point of rudeness.

She didn’t remember me. I didn’t expect her to—I knew she’d talked to hundreds, if not thousands of people in the past year. But she wasn’t apologetic (as in,“I’m sorry I don’t remember you, I meet so many people–but please refresh my memory…”) Her attitude was, “Why should I remember you?! You didn’t buy anything!”

She was scornful about her former work. “Yeah, I’m way past that stage now. I marked it down and got rid of it. I’m into this work now.” Her tone almost seemed to say, “Get over it!” She didn’t care to explain it, either. You either got it—and bought it—or she didn’t have time for you.

I inquired about smaller works. She practically sniffed. She said she couldn’t be bothered with making small pieces anymore. It was much more lucrative to make bigger pieces, and charge more.

Someone else entered the booth, someone who could obviously be taken more seriously as a prospective buyer. She turned her whole attention to them. I left her booth, crestfallen.

I kept my postcard of that artist for many years. I kept track of her progress as best I could (pre-internet days.) I’m not sure why. Maybe I was hoping for a glimpse of that sweet, more accessible, more grateful young woman I’d admired so much before. Artists change, their art changes—I got that. Maybe I was just hoping her next sea-change would be for the better.

In time, though, the memories of that last day I saw her, overshadowed the first. I tossed the card. I’ve all but forgotten her name.

At the time, I was bewildered. Now that I’m an artist, too, I can sympathize…a little.

I’m not always crazy about my older work. But I respect the fact that I loved it when I was making it, and that people that bought it, liked it, too.

I know there is more money to be made with the wall-sized fiber work. I know that I couldn’t afford my work! But I know there is worth in my smaller work, too.

I know I can’t support myself just on sales of $25 necklaces. But sometimes, when things were really tight, it was those same inexpensive items that kept the cash flow going.

I know many of those people purchased work back then for less than my wholesale prices now. Still, it was their hard-earned money, and they chose to spend it on my work.

As far as my collectors go, I appreciate what they ALL did. They all loved the work. They all believed in me. They all wanted to support my efforts. They bought something because they loved it, and they wanted it, and they felt it was worth it.

I may forget their names, but I am astonished and delighted that they have not forgotten mine. When they share a story about their piece, or even bring some of those ‘ancient works’ back in for repair or a redesign, I make a point of thanking them for collecting me from the beginning.

They are the people who helped me get where I am today. And I will never forget them for that.

Perhaps we all have days we dream of being so financially successful, so famous and respected, that we don’t have to worry about the tedious little things in life anymore.

But people who love our work, people who support us in so many ways—by purchasing it, by recommending it to their friends, by telling us what it means to them—these people are not the “tedious little things in life. They are part of the “big thing”. They are what got us to this wonderful place, a place where we can make the work we love and share it with the world.

Remember that, and you will always respect your collectors, large and small.

SAY THE RIGHT THING

When is a stupid question from a customer not a stupid question? You can read my latest column at the Fine Art Views website here.

A great tip on customer care just in time for your summer shows!