NEWSLETTERS 101 #22: Share Your Galleries

Artpark by Luann Udell
SUNSET by Luann Udell

NEWSLETTERS 101 #22: Share Your Galleries!

Your chance to support your customers AND the small businesses that support YOU!

(4 minute read)    

 Today’s big insight for me: All these newsletter topic suggestions will also work for blog posts!

And today’s column will also be a lot shorter, because I won’t have to go into deep explanation mode on why this would be such a great topic for your email newsletters. Because it’s pretty obvious!

I wish I’d thought of this back in the day when I did wholesale fine craft shows, and my work was carried by galleries all across the country. Dang!

But it’s not too late. I still have galleries in New Hampshire, and several here in Sonoma County that carry my work. And now I can help promote them!

  •  I can talk a bit about the owners/managers. Like the co-managers of the League of NH Craftsmen gallery in Littleton (except pandemic shut-downs have addled my brain that I can’t remember Beth’s partner-in-crime art! Ack!) who brought homemade chocolate chip cookies to all the craftspeople at the week-long Annual Craftsmen’s Fair who had work in their gallery. Let’s just say I was always glad to see them, not just because they are awesome people, but because homemade chocolate chip cookies!! 
  •  I can share the gallery location. Not only so people know that my work is available nearby (and certainly closer than California!), but I can also share where they can stop for lunch, other cool shops nearby, sight-seeing, etc. Because usually when I made the trek to delivery new work, that’s what I did, too.
  •  I can share pics of the work available. Soooooo much easier these days! Yet another gift of online marketing/social media.
  •  I can share my gratitude that they’ve chosen to carry my work. Corrick’s is just one of the wonderful stores that carry my work here in Sonoma County. Corrick’s is a highly-respected family-owned biz (four generations!) here in Santa Rosa, whose history goes back generations. They are avid art-lovers in all its forms (opera!), and they are terrific supporters of the art organization that sponsors our open studio tours. (In fact, they have an entire gallery for those artists!) They offer custom framing, and quality gifts, office supplies, books, and collectibles. Their employees are stellar!
  •  They deserve a shoutout during these difficult times. Although some people complain about “visual art exhibits” not being as engaging, and many artists complain that their sales have suffered from them, all my galleries are making tremendous efforts to support us all while also keeping us safe, often a thankless job. I consider them heroes!
  •  We are “vetting” these great galleries for other artists. Galleries are always on the look-out for artists whose work would be a great fit. And both galleries and artists value our validation that these are good people to work with.
  •  A prestigious gallery is good for OUR reputation, too. For years before my work became better known, people would ask me what kind of art I made. And when I described it (which was and still is hard, because it’s out-of-the-box), they’d go, “Oh, okay.” Then they’d ask what galleries I was in. I’d say, “I’m a member of the League of NH Craftsmen” and their whole attitude would change from, “Yeah, sure” to a heartfelt “Wow! Where can I see it??” (This was before smart phones, so I couldn’t easily show them my work.)
  • Sharing our personal experience is seen as more ‘truthy’ than an ad. Anyone can purchase an ad, which is why most of skip over ads in newspapers and magazines. But an article is seen as having “outside validation”, and that’s the role our email newsletters play. In other words, we artists validate our galleries, for our audience.

Sharing our galleries is a win/win for everyone!

 Speaking of sharing (hint, hint) if you found this article helpful, share it!

Link back to it here on Fine Art Views, or my blog at luannudell.wordpress.com.

If someone shared this article with you, and you’d like to read more in this series, here are all my articles at FineArtViews.com

NEWSLETTERS 101 #21: Share Your Customer Service!

Some roadblocks to my latest Shrine Series resolved, full steam ahead!
Some roadblocks to my latest Shrine Series resolved, full steam ahead!

NEWSLETTERS 101 #21: Share Your Customer Service

How a family-run business has made me a lifelong customer!

(4 minute read)

You get a pass today. I started today’s column on a different note, getting all the details just right. Which meant, of course, that it ran on and on. Then I accidentally deleted it. So…a shorter read today!

I wanted to share a new topic idea for your email newsletters that your readers will appreciate.

A project dear to my heart has been blocked for years. I ran into a few roadblocks on a new series of box shrine. I was using a silicon construction adhesive to join the boxes. It worked until it didn’t, and I was at a loss of where to go next.

I came up with two different solutions: Mechanical connections (which was a whole nother can of worms, until I worked my way through them, too) and epoxy.

I bought a tube from a local hardware store. But it went south the first time I tried to use it, and in frustration I reached out to the company. I described what happened, asked if it were shelf-life related (yup, some glues and epoxies have a shelf-life.) And waited for a reply.

My experience with customer service regarding defective products hasn’t been good.

I fill out all the forms online, then wait weeks for a response. IF I ever even get a response. (This is my usual experience, especially from companies too big to care  very much.)

So I nearly dropped my teeth when the company care rep for J-B Weld responded the next day. In less than 24 hours. (They’re in an earlier time zone, so it was impossible for them to respond any earlier.) The rep not only responded quickly, he sent me about a dozen tubes of epoxy, fresh from their factory line. Some were the same I’d purchased, but he added a variety of others for me to experiment with. For free.

He refused my offer to pay for them. And when I followed up a few weeks later, sharing my success with some the glues, but the same issue with others, he promised to send even more glue! Even after we realized part of the problem was the temperature in my studio (it’s usually 48 degrees in the winter until my space heater gets going), he still made it his personal mission to help me get my project moving forward.

As you can imagine, I am now a life-long customer!

Why am I sharing this today?

The first reason is obvious: Good customer service is vital for any business, and small businesses often do it better than mega-businesses. As artists, we need to understand this, too. I’m not suggesting you overwhelm your collectors with free epoxy. I mean, art. But when something goes wrong, I do my best to make their experience as positive as possible. Listening carefully, sorting out the options, and making things right.

The second is just what I’m doing here: Sharing my powerfully-positive experience with you. Letting you know that, whatever your need for epoxy, this is a company who stands behind their products. They want to know if you have a problem, and they want to help you fix it.

And your experience is something you can share in your email newsletters.

A lot of artists subscribe to my blog and newsletter, and of course, to Fine Art Views. Sharing what manufacturers you can trust is a gift to them. For my collectors, they may benefit, too. But it also shows them I really get what great customer service looks like.

Sure, there will always be that rare client who we can never make happy. And I sincerely hope you don’t buy some J-B Weld epoxy just so you can complain and ask for a box of more epoxy, free.

But they reached out to me, quickly, with full support. They believe in their products, and acted accordingly.

Just as we do the best work we can, and work to fix it if something goes wrong, with our own collectors.

And that’s the third reason to share: Do we want our customers to complain about how we handled an issue? Or do we want them to sing our praises?

We can share our own story/stories about how we created the perfect experience with a customer, or we can share our own personal experience, like the one I had with J-B Weld.

So today, I’m giving a shout-out to Chris Fox at J-B Weld (thank you, Chris!), who figured out what the problem actually was, so I can move forward.

And you get yet another idea of what to share in your next email newsletter!

Your shares and comments are always welcomed!

Share this Fine Art Views article, or view more like it my blog at luannudell.wordpress.com.

If someone shared this article with you, and you’d like to read more in this series, visit my articles at FineArtViews.com.

NEWSLETTERS 101: #20 Share the BIGGEST Gift of All!

Otter's story is a good one for 2021!
Otter’s story is a good one for 2021!

NEWSLETTERS 101: #20 Share the BIGGEST Gift of All!

This post is by Luann Udell, regular contributing author for FineArtViews. She’s blogged since 2002 about the business side–and the spiritual inside–of art. She says, “I share my experiences so you won’t have to make ALL the same mistakes I did….”  For ten years, Luann also wrote a column (“Craft Matters”) for The Crafts Report magazine (a monthly business resource for the crafts professional) where she explored the funnier side of her life in craft. She’s a double-juried member of the prestigious League of New Hampshire Craftsmen (fiber & art jewelry). Her work has appeared in books, magazines, and newspapers across the country and she is a published writer.

What a Disney movie did to lift my heart!

(8 minute read) (Spoiler alert! If you haven’t seen Soul yet, wait to read this til after you do!)

 In last week’s column, I shared why sharing a family tradition (or one we’ve modified) can show our audience our human side.

For today’s column, I thought about discussing New Year’s Resolutions (which I rarely make, and keep even less.)

But instead, I’m sharing what I realize is the greatest gift of all:

We’re here, right now. Alive!

 Enjoy every moment, and look for the tiny little miracles that are EVERYWHERE!

Sorry/Not sorry for yelling. I’ll back up a bit. This came from a lot of ‘little thoughts’ that piled up into a massive mound this past week.

A few days ago, I was thinking about how desperate we all could be about sales.

Like it or not, “sales” is a powerful desire and goal for almost all creatives. I’ve always advised against pursuing sales as the only measure of our success. (I could create an entire series with the articles where I’ve mentioned Thomas Kinkade!) But we can’t help wishing and hoping to be successful with our creative work, and strong sales are hard evidence our work is popular.

Unfortunately, as you know from how many times I’ve mentioned Vincent Van Gogh’s work, we may never truly know how others will value our work. And being famous after we’re dead is…well, a nice thing to hope for, but we’ll never know.

Exactly how did “famous artists” in the past become famous? They had collectors with the money and the means (and the beautiful spaces) to purchase and display their art. And eventually, those works made it into museums around the world, “proof positive” that these were, indeed, great works of art.

But what about the artists who didn’t have that kind of audience? At first I thought of the work that wouldn’t even make it to any market: Artists of different cultures, different races, etc., especially those deemed “primitive” in nature. Then I thought of women artists, who were—and still are—under-represented in museums, art history, and even galleries today. Soon I was a little embarrassed for wanting fame and fortune, when so many people may have never had the chance to make their work, let alone show it, let alone sell it.

Even those artists who did make the cut, what about those works of art that never survived into our times? Entire cities, cultures, etc. were destroyed by fire, war, famine, pestilence, volcanoes. Cave art wasn’t a thing until Alta Mira, a prehistoric cave full of beautiful images of animals, was discovered in 1868. Even then, it aroused no curiosity for another decade, and it was actually Maria, the 8-year-old daughter of the caves owner, nobleman Marcelino Sanz de Sautola, who discovered the beautiful artwork within. (And even then, the work was often dismissed as modern forgeries by gypsies, until more caves were discovered in the early 20th century.)

Even then, such artwork was again dismissed as “hunting magic” by modern “experts”, whose unconscious bias limited their understanding of what was right in front of them. This bias continued. Mary Cassatt was a “real artist” whose work took a long time to be classified as such. In this article, the author says she had three strikes against her, “…her gender, her foreignness (she was an American living in France), and her reputation as a painter of motherhood.”

Even if we do achieve a decent reputation, a strong audience, some good sales, does that seal our fate? Nope. I can’t find this artist for the life of me, but one session in my art history classes in college focused on an extremely successful Victorian artist, the Thomas Kinkaid of his times, whose popularity tanked soon after he died. Too sentimental, too trite, did not stand up over time. (Could it be this guy?)

In our modern times, with a changing-for-the-better consciousness that all people matter, that all people have creative talents of some kind, that we all yearn to be “seen” in the world, and especially in this year of pandemic and unrest, how do we pursue our goal of being a successful artist?

I went to bed too tired, too sad, on a dark Christmas Eve, without an answer.

Until Disney+ tossed its newest Pixar animated movie, Soul, into our lap on Christmas Day.

I’d read a review that considered it “meh”, but for some reason, it still called to me. It’s about a musician, a music teacher, who’s always dreamed of making it to the big time, who finally gets his chance…

And falls down a manhole and dies. His soul is desperate to find a way to ‘go back’, to get the opportunity to realize his dream-of-a-lifetime.

In his efforts, he crosses the path of Soul 22, who has refused all efforts to get her to live a life on earth. Her cynicism is impressive! Even the souls of Mother Theresa, Abraham Lincoln, Mahatma Gandhi, and many others can’t encourage her to even try.

After many failed attempts to not only recapture his own life, but to encourage hers, a tiny miracle happens.

Let me repeat: A tiny miracle.

I found this beautiful quote in an article about Soul today:  “Instead, Soul was left to be about the little moments that make up our lives rather than where we end up, and that’s ultimately what makes the movie resonate so well.”

My own greatest joy comes in persevering until I find a solution to whatever is blocking my way. I keep track of my progress in my notebooks and journals, capturing the tiny moments of joy and wonder I encounter in my day.

When I write my way through episodes of despair, when I find myself at the mercy of destructive, negative people, when I begin to doubt my own worth in the world, my gratitude list lifts me up again.

Those tiny moments add up!

When I make my work, I feel my purpose. It’s to share what I find beautiful in the world. To share where I’ve found meaning, solace, peace in my heart, if only for a moment. And it’s so easy to do that today! A quick photo, a caption, a few tags on Instagram, and my insights go straight to my artist-and-writer page.

I find as many ways as I can (writing for Fine Art Viewsmy blogTwitterFacebookmy email newsletter, etc.) to share what I’ve learned, what has lifted me, with others, quickly and easily. (The gifts of social media, when used as a force for good in the world!)

And you can too! Include your audience in those moments of inspiration as part of your marketing process. Sharing those moments of light, beauty, awe or sorrow will also help to connect your art with others.

Including these shares in our newsletters — whether it’s posting an image of our latest work, or writing about a flock of snowy egrets catching a random ray of sunshine, silhouetted against dark and stormy clouds, or including these moments on social media –is not only a gift to others, but a great marketing tool too.

When we make the work of our heart, we are lifted, even if just for a little bit. When we share it with others, maybe their hearts will be lifted, too. Whether they buy it, or share it with others, the ripples in the pond of life continue.

More than this, we can’t expect, nor count on.

In closing, a dear friend and I talked together on Zoom recently, soon after watching SOUL. She was struggling with her own “next steps”, what would get her to her goals, and I felt so helpless regarding advice. Fortunately, it turns out she didn’t really need advice. And she is already so many steps ahead of me!

One little (hah!) story she shared with me: She has a school history and a longtime interest in ecology, and she loves going for long walks, being immersed in nature and all its wonders.

Over time, she realized that on every walk, at some point, a tree would “wave” at her.

It could be a branch, a twig, sometimes just a single leaf. But it was independent of any noticeable wind or animal action. And she began to wave back.

Just a tiny wave, so if she weren’t walking alone, her companion wouldn’t notice.

Because who waves back at trees, right?

It hit me. There’s a powerful moment in SOUL that involves a tree. An insignificant, perfectly ordinary moment, actually less than a minute, that changes everyone. And everything. Something I’m betting every single one of us has experienced at some time in our walks and travels.

I told my friend about this moment, without giving away what it was, and encouraged her to watch the movie. She did. She cried. And she was happy again.

This year, make your art, especially if it makes you happy.

This year, share your art, because it will make others happy.

This year, pursue your goals, but don’t let them define you, or limit you in any way. Don’t worry about being “good enough”.

We are enough.

This year, live your life. Live it fully. Live it deeply. As my little animal artifact Otter told me many years ago…

“Oh, be joyful! Play! Enjoy every moment of this amazing life.”

 Oh, and this morning, I looked to see if a tree were waving at me. One did, but it was because it was full of two different flocks of birds, finches and Brewers Blackbirds. So maybe it was waving, but maybe it wasn’t.

But I waved back anyway. And somehow, I felt a little happier.

Your shares and comments are always welcomed!

Share this link FineArtViews.com or view my blog at luannudell.wordpress.com.

If someone shared this article with you, and you’d like to read more in this series, visit my articles at FineArtViews.com.

WayBack Whenever: That Small Voice Inside

Oh, dear. My intentions to republish some of my old RadioUserland blog posts seem to have fallen by the wayside….

No matter. When I run across one that still speaks to/for me, I’ll reprint ’em here. (And most of them do!) (Also, thanks to Karyl Shields, who alerted me that the links don’t go to the right content any longer. Fixed! Darn you, Internet!)

Still following that “little idea” and I’m finally making some progress!
Monday, March 28, 2005

THAT SMALL VOICE INSIDE

Amy Peters, silver jeweler to the stars and Queen of self-promotion, posted a fascinating link on a forum today called “Marketing for Introverts.” I can’t find the article but her book can be found here: Self-Promotion for Introverts. Nancy Ancowitz’s insights provided very manageable steps we can take to promote ourselves and our work, and I highly recommend her article.

While poking around her site, I found an article she was interviewed for that also caught my attention. It’s called “To Find A Path, Just Follow That Little Hint” by Patricia Kitchen:

Why did this article appeal to me so much? Because a journey begins with having a place to go. And if you don’t know where to go, how do you take that first step?

Kitchen’s premise is, most people wait for a “bolt from the blue” to indicate where our true heart’s desire lies. But it usually doesn’t happen that way. Instead, she says, we have to pay attention to that tiny little hint of something that captures our interest. And follow it.

As adults, we often find we’ve lost or muffled the instinct to follow our hearts. We don’t have the time or energy to try new things, or pursue a glimmer of an interest. We lose faith in our abilities and strengths, we forget our gifts.

Last week I invited a friend to a free self-defense workshop at the martial arts studio where I study kick-boxing. I asked her on a whim, thinking it would be fun for both of us. “Oh no,” she said, “I wouldn’t be any good at that!”

I was baffled. Why would you have to be good at something to try it out? Heaven knows I have no “knack” for marial arts. And who would expect you to be good at self-defense without learning or practicing it??

But I understood the mindset. It’s that fear of NOT being good at something, the fear of embarrassing yourself in front of others, the fear of making a mistake. It’s the fear of being caught doing something foolish, or the fear looking stupid. It can be the fear of not getting your money’s worth or the fear of wasting time. It can be as awful as the fear of finding out you are NOT talented, or special, or capable of being better.

That’s why it’s so important to “follow that hint” of something interesting, new and fun. Why it’s so important to allow yourself the teensiest little opportunity to try something different. Why it’s so important to simply be open to something that piques your interest.

And why it’s so important to listen to that quiet voice within yourself that says “why not?”

Because who knows where that could lead you?

Kitchen ends by stressing that you must take active steps to pursue that hint. Otherwise, it stays a dream and never becomes your reality.

Tiny hints…small voice…and daily little steps. All adding up to a big dream come true.